Booking Conditions

  • Bookings are made on a first-come-first-served basis.
  • A booking does not guarantee a treatment can be provided and the decision to treat will be based on a medical assessment or professional opinion of our staff. Your suitability for treatment will be determined by our staff and we cannot carry out a treatment where contraindications, allergies, or other factors might result in an adverse outcome.
  • A fee of £50 is required to secure your appointment (£100 with a doctor).
  • Following an appointment, the fee will be credited toward any treatment completed within 28 days (including treatment had on the day). Fees not allocated within this time will be forfeited.
  • Skin consultations with therapists will incur a non-refundable and non-redeemable fee of £50 unless patients have recently purchased skincare products from the clinic. We are unable to offer support to patients who have purchased products elsewhere.
  • A non-refundable 10% payment of the total cost of any treatment costing £1,000 or more is required to confirm your booking with full payment to be made prior to the commencement of treatment.
  • Patients who choose not to complete a treatment at the required settings or are unable to follow the necessary protocol, once the treatment has commenced, will be required to pay for the treatment in full. Refunds of the remainder of a course of treatments is discretionary and the decision of management.
  • Any refunds processed will be less any associated transaction costs, fees or bank charges. 
  • Late cancellations or changes (less than 48 hours for consultations or treatments, and seven days for CoolSculpting & treatments slots of two hours or more) will result in fees being forfeited.
  • Bookings are not confirmed until payment has been made. If there is a delay in making a payment, your appointment slot may be allocated to somebody else. A booking will not be held for you without a fee being payment.
  • Prices indicated prior to the consultation are estimates only.
  • Late arrivals may not receive treatment – Berkshire Aesthetics staff will always do their best to provide full treatment but cannot keep other clients waiting. If you arrive late and your appointment cannot be completed a fee of £50 (£100 for doctor appointments) will be charged and counted as a ‘no show’.
  • Children are not permitted to attend the clinic. We cannot provide supervision of children and they are not permitted in the treatment areas under any circumstances.
  • Patients are expected to treat our staff with respect and any bad language or behaviour will not be tolerated. Patients will be asked to leave and their treatment will be cancelled if they are rude or cause any member of staff to feel unsafe or threatened in any way. 
  • Refunds will not be given where a treatment is not completed due to the action of a patient.  
  • If you have paid for a consultation, please be aware that the outcome of the consultation may be information and advice that you are unsuitable for treatment and you will not be entitled to a refund of your consultation fee.
  • The decision to offer treatment is at the discretion of the doctor or therapist and whose decision is final.
  • It is important that you provide all the medical history asked of you. Berkshire Aesthetics and its staff will not be held liable for any damage, loss or injury caused as a result of withheld information or failure to follow instructions from the doctors or our staff.
  • For any treatment bookings, you are strongly advised not to consume alcohol 48 hours before or after your appointment. If you have consumed alcohol you must alert the doctor or therapist as it may not be safe or recommended to proceed.
  • Any missed appointment that was not cancelled or rearranged at least 48 hours (seven days for certain longer appointments) before the appointment and for which a payment was not received, will result in a £50 charge being applied to the next booking (£100 for doctor appointments) which must be paid prior to attending.
  • Our treatments are medical and while we make every effort to assess a patient’s suitability for treatment, and provide the best possible patient care, we do not and cannot guarantee treatment outcomes. Patients whose weight fluctuates, particularly those who 
  • Once a treatment has been performed a refund cannot be provided.
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