N.B. Our experience indicates that when poor outcomes from treatments occur there is a strong correlation with a lack of medical-grade skincare. It is necessary that patients follow the skincare regime prepared by their practitioner. This is to ensure the best possible chance of acceptable results being achieved. Further, where combination treatments are recommended, but not followed, results will be substandard. Patients who do not follow the advised pre and post-care instructions, as well as the skincare and treatment regime, should expect that their results will be adversely impacted. It should be noted that treatment results cannot be predicted or guaranteed and a refund or financial compensation will not be offered unless we are found to be at fault through a material failure in how the treatment was performed, an act of negligence, or a breach of our duty of care. Patients who follow all of the advice given by their practitioner will be offered appropriate support which will be determined through a consultation process with the clinical team, external experts (where necessary), and the device or product suppliers. Patients may ask for an independent assessment of their results which will be completed internally. An external review is not offered until all internal procedures have been exhausted.
(1) Bookings:
(2) Fees & Charges:
(3) No Right to Demand Treatment:
We are a very busy clinic that invests in world-class treatments, devices, staff training, full and thorough insurance policies, and ensure compliance with all necessary operating standards, including, but not limited to, health and safety, along with many other fixed operational costs. While we make every effort to provide a flexible and patient-focused service we cannot operate a viable business when patients fail to attend appointments or do not provide sufficient notice of changes or cancellations. Our cancellation fees represent a contribution toward the sunk cost, lost time, and overheads incurred from missed appointments.
The cancellation fee is set at a level that compensates the clinic for the lost time and resources only. We do not profit from cancellation fees and would in all instances prefer to see patients attend their appointments. A cancellation fee will be charged to patients unless the following minimum notice periods, which afford the clinic a reasonable opportunity to reallocate the appointment, are adhered to:
The cancellation fee is equal to the fee due for the appointment which has been missed as set out in (2) above. Missed follow-up appointments for injectable treatments will not incur a fee however, to rebook a subsequent follow-up appointment a fee of £100 is required to be paid.
In exceptional circumstances management may waive the cancellation fee. Should a patient consider extenuating circumstances apply then a formal request must be made in writing together with sufficient evidence in support of the claim.
(5) Skin Consultations:
(6) Product Purchases:
(7) Abandoned Treatment:
(8) Refunds:
(9) Positive COVID Cases:
(10) Price Quotes & Estimates:
(11) Late Arrivals:
(12) Attending Your Appointment:
(13) Bullying & Harassment of Staff:
(14) Guaranteed Outcomes:
(15) Pain Management Protocols:
I have visited Berkshire Aesthetics a number of times over the past couple of years. Treatments from Selena always produce exceptional results; she goes above and beyond to ensure her patients feel comfortable and cared for. I would not consider goin... read moreI have visited Berkshire Aesthetics a number of times over the past couple of years. Treatments from Selena always produce exceptional results; she goes above and beyond to ensure her patients feel comfortable and cared for. I would not consider going anywhere else. read less
I was very nervous so I took my time reading reviews and deciding to finally make an appointment. In the preliminary consultation I was given very useful information, Dr Langdon was warm and very supportive. Following my consultation I went for the p... read moreI was very nervous so I took my time reading reviews and deciding to finally make an appointment. In the preliminary consultation I was given very useful information, Dr Langdon was warm and very supportive. Following my consultation I went for the procedure a few months later and was made to feel comfortable on my arrival by the members of staff in reception. I went for my treatment which was done by Dr Paris who was warm and reassuring and answered all my questions. I was very nervous and self-aware and Dr Paris was able to make me feel in good hands, safe and comfortable. I am very happy with the outcome of my treatment and will feel comfortable to book any future treatments with Berkshire Aesthetics when needed. Many thanks. read less
I have been in two minds for the last year or so whether to have fillers as the menopause has noticeably decreased the collagen in my lower face quite rapidly. I researched the best place to go for a consultation as am quite worried when you see disa... read moreI have been in two minds for the last year or so whether to have fillers as the menopause has noticeably decreased the collagen in my lower face quite rapidly. I researched the best place to go for a consultation as am quite worried when you see disasters after fillers and wanted to find the best consultant. I called Berkshire Aesthetics and found them to be very informative. I booked a consultation on the phone and was sent a questionnaire to complete before arrival. On arrival I felt very at ease with the reception and the general feeling was very positive. I had a chat with Dr Selena Langdon and left feeling very optimistic and comfortable with the advice given. I have booked an appointment to go ahead with the procedure. read less
Second visit to the clinic for a follow up. Wonderful experience with lovely reception team and the doctors are excellent. I was a little nervous but everyone made me feel welcome and will certainly return for more treatments in the future. Thank you... read moreSecond visit to the clinic for a follow up. Wonderful experience with lovely reception team and the doctors are excellent. I was a little nervous but everyone made me feel welcome and will certainly return for more treatments in the future. Thank you Dr Langdon, your advice was greatly appreciated as was the extra time you gave me. Sorry to the next patient for making her run a little late. read less
Very good second visit to Berkshire Aesthetics. Excellent experience with Dr Paris - the second appointment was to do checks and quick fixes (fully covered by the payment for the first visit!). And a great consultation with Arleta the Therapist inclu... read moreVery good second visit to Berkshire Aesthetics. Excellent experience with Dr Paris - the second appointment was to do checks and quick fixes (fully covered by the payment for the first visit!). And a great consultation with Arleta the Therapist including full face-skin scan and a very comprehensive review of relevant treatments. Both Doctors - extremely professional and very friendly. I look forward to staring my treatment with Arleta! read less
I booked an appointment at Berkshire aesthetics in August 2021, desperate after 2 years of intermittent acne and at the time having a particularly bad skin day!! Barbara was so friendly and welcoming & took a great history, she explained the images t... read moreI booked an appointment at Berkshire aesthetics in August 2021, desperate after 2 years of intermittent acne and at the time having a particularly bad skin day!! Barbara was so friendly and welcoming & took a great history, she explained the images taken to me & recommended a treatment plan, products to use alongside make up, dietary & supplement advice which have all worked wonders! I have been back for reviews with Barbara since and have had some hydrafacials which have been great. My skin is 100% better and it’s improving every time. I can’t believe the improvement in my overall skin health and am sorry I didn’t come to see Barbara years ago, she’s an absolute superstar 🌟 I would highly recommend Berkshire aesthetics ⭐️⭐️⭐️⭐️⭐️ read less
PLEASE NOTE – OUR SERVER HAD A TECHNICAL FAULT. ANY EMAILS SENT USING THE CONTACT FORM FROM 1 MAY 2022 UNTIL MIDDAY ON 6 MAY WILL NOT HAVE BEEN RECEIVED.
To book a consultation or for any queries please complete the form below or call our clinic on 01628 202028.
Please note a consultation fee is payable to secure appointments and must be paid at the time of booking to secure your appointment. This fee is redeemable against the cost of any treatment completed within 28 days of the appointment. Please note the fee cannot be used for product purchases.
Prior to making a booking, all patients are requested to review the Booking Conditions including our cancellation policy, and agree to adhere to these terms.
N.B. Any prices quoted prior to an in-person consultation with a practitioner are given as a guide only.
Is your clinic near me?
We serve patients from London and across the Southeast and are within easy reach of:
Ascot – Beaconsfield – Bracknell – Bray – Cookham – Henley – Maidenhead – Marlow – Reading – Sonning – Stoke Poges – Sunningdale – Wentworth – Windsor
T. 01628 202028
A. Furze Platt Road, Maidenhead, Berkshire SL6 6PR
Please note that medical treatment results & patient experiences may vary and outcomes cannot be guaranteed. As our treatments are medical procedures or carry risks of complications, a full consultation is required prior to any treatment being provided. Any prices quoted prior to a consultation are given as a guide only. All calls are recorded for training and monitoring purposes. Photos are required to be taken prior to and following all treatments and no treatment will proceed without photos being taken.
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