All complaints will be dealt with quickly and effectively between the individuals concerned and any justiﬁed grievances will be promptly remedied.
All complaints should be sent to:
Attn: Registered Manager
Furze Platt Road
Maidenhead SL6 6PR
Procedure for the handling of complaints:
All complaints will be fully investigated by the Registered Manager.
Where a complainant is not satisfied at the conclusion of the complaint process they may request a review of the outcome which will be:
If the complainant is still unsatisfied then mediation should be pursued.
How your complaint will be investigated:
The Registered Manager will conduct an investigation and will gather information. This will lead to a full written report being produced and made available to those concerned.
The investigation will include: