Our consultation standards
Every treatment starts with a conversation. We believe informed patients make better decisions.
Book ConsultationAt Berkshire Aesthetics, we do not offer treatments without a proper clinical assessment first. This is not a sales process — it is a medical requirement and a standard we take seriously.
Our consultations are led by Dr Selena Langdon (MBBS), Medical Director, who personally assesses every patient before treatment. This ensures that any procedure we recommend is clinically appropriate, safe, and aligned with your goals.
We follow the standards set by the Joint Council of Cosmetic Practitioners (JCCP), the Care Quality Commission (CQC), and our own clinical governance framework.
What your consultation includes
Clinical assessment
- Face-to-face medical consultation with Dr Selena Langdon
- Review of your medical history and any relevant conditions
- Assessment of skin type, anatomy, and treatment suitability
- Discussion of any contraindications or reasons a treatment may not be appropriate
Honest advice and realistic expectations
- Clear explanation of what the treatment can and cannot achieve
- Discussion of alternative options where relevant
- If a treatment is not suitable, we will say so and explain why
- No pressure to proceed — we want you to feel confident in your decision
Cooling-off period
- For injectable treatments, we encourage time to consider before proceeding
- You are never expected to decide on the day unless you feel ready
- For first-time patients, we may recommend a reflection period before booking treatment
- We follow JCCP and industry guidelines on informed consent timelines
Aftercare and follow-up
Our care does not end when your treatment is complete. Every patient receives detailed aftercare instructions specific to their procedure, along with direct contact information should any concerns arise.
- Written aftercare guidance provided after every treatment
- Follow-up review appointments where clinically indicated
- Direct access to the treating clinician for post-treatment queries
- Emergency contact details provided for urgent concerns outside of hours
Complaints and feedback
We take all feedback seriously. If you are unhappy with any aspect of your care, we want to hear from you so we can address your concerns promptly and fairly.
- Contact us by phone on 01628 202028 or email at info@berkshireaesthetics.com
- All complaints are reviewed by the Medical Director
- We aim to acknowledge complaints within 2 working days and resolve within 20 working days
- Our clinic is registered with and inspected by the Care Quality Commission (CQC)
Ready to book your consultation?
Your consultation is a chance to discuss your concerns, learn about your options, and decide if treatment is right for you — without any obligation.
All bookings are subject to our Booking Conditions.
Ready to Start Your Journey?
Book a consultation with our expert team today.