Attending the Clinic

Arrival time:

It is important that all patients respect appointment times and arrive as required.

Any delays attending your appointment can have an impact on all other patients being seen on the same day. We will endeavor to accommodate any patients who are late but this is not always possible. Patients who are late maybe reschedule for which a fee will be charged.

Please note that:

1. for initial appointments please arrive 15 minutes before your scheduled appointment

2. for subsequent visits please arrive 10 minutes before your appointment

COVID Protocol:

To protect everyone in our clinic we have put in place strict protocols for your visit to our clinic. Hospitality has been a fundamental part of the patient experience at Berkshire Aesthetics and our front-of-house team is an integral part of our service. In order to protect you and our staff, the reception services will be limited to screening patients and an adjusted sign-in process. We hope to be able to return to full hospitality services following the lifting of all restrictions by the government in June 2021.

Please note that you must attend alone. If you are traveling with other patients who also have appointments they should wait outside until their scheduled appointment time. This includes people in family bubbles as we must minimise the number of people inside the clinic and to protect other visitors.

Other important changes include:

Every patient must complete a health questionnaire no more than 24 hours before their appointment time (i.e. no earlier than 24 hours before)
Please make your way to the main door on arrival and press the buzzer – you will be buzzed but please wait on the mat until you are checked-in.
On entering you will be asked to sanitize your hands and don PPE including a face mask, apron, and shoe covers.
Product purchases without an appointment will not be possible without prior arrangement.

When attending your appointment you must:

Attend alone, guests will not be permitted access to the clinic
Not wear makeup
Do not wear your own mask, a mask will be provided for you
Not bring bags, coats, or unnecessary items
Wear flat shoes
Pay by card or contactless method (e.g. Apple or Android Pay). Cash cannot be accepted without prior arrangement.
Please note we will not be providing patients with refreshments or access to toilet facilities. Further information can be found in our Attending the Clinic Guide.

For patients having injectable treatments please note:

The ACE Group recommends that practitioners should not be performing soft tissue filler treatments (including Profhilo & Redensity treatments) either two weeks before or three weeks after COVID-19 vaccination. This guidance would apply to all current COVID-19 vaccinations.

The six-page paper, titled ‘The Impact of SARS-CoV-2 Vaccination and Infection on Soft Tissue Fillers’ was written by aesthetic practitioner Dr Martyn King.

There is currently no evidence that COVID-19 vaccination or infection has effects on other aesthetic procedures, including anti-wrinkle injections. However, the ACE Group recommends avoiding treatments for one-week post-vaccine, due to some patients becoming unwell and experiencing flu-like symptoms following vaccination.

COVID-19 Health Questionnaire

To help prevent the spread of COVID-19 and reduce the risk of exposure to our employees and visitors, you must complete your questionnaire NO MORE THAN 24 HOURS BEFORE YOUR APPOINTMENT TIME.

Please make your way to the main door at your scheduled time (i.e. 20 min before your appointment time for your first post-lockdown appointment or 10 min before for subsequent appointments)

Your participation is important to assist us in taking precautionary measures to protect you and others in our clinic.

Please confirm that the following statements are true:

I confirm that I am not in a high-risk category as defined by the NHS or have any of the following health conditions:

Diabetes
Cardiovascular disease, including hypertension
Chronic lung disease
Cystic fibrosis
Severe asthma
Severe COPD
Immunodeficiency
Cancer under active treatment
Are pregnant or suspect that I might be pregnant
Aged over 70 years
Have a condition that means I have a very high risk of getting infections (such as SCID [Severe Combined Immunodeficiency] or sickle cell anemia)
Are taking any medication that means I am more likely to get infections (such as high dose steroids)
Within the past 14 days, I have not traveled to or live with anyone who has traveled to an overseas country except for countries that are subject to an “air bridge” or “travel corridor” exemption.
Within the past 14 days, I have not been in close contact with or cared for someone who has been diagnosed with COVID-19 or suspected to have COVID-19.
Within the past 24 hours I have not experienced any of the following symptoms:
- Fever (>37.5 degrees Celsius)
- Cough
- Sore throat
- Shortness of breath
- Loss of smell or taste
- Conjunctivitis
- Skin rash
- Discolouration of fingers or toes

By completing my details below I am confirming that the above information is true and understand that should any of my circumstances change I will contact the clinic immediately to reschedule my appointment:

Attending the Clinic

COVID-19 Health Questionnaire

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